Managing IT systems can be time-consuming and costly for small businesses, especially when issues arise unexpectedly. Northstar Automated Support, our entry-level support package, is designed to relieve IT management’s stress. It keeps your software up to date, automatically fixes common issues, and proactively monitors for security threats, ensuring your business runs smoothly with minimal effort.

Here’s how Northstar Automated Support can transform the way you manage IT.

What Is Northstar Automated Support?

Northstar Automated Support is an IT management solution tailored to small businesses with the tightest budgets. It combines automated maintenance, fault resolution, and proactive monitoring to deliver seamless IT support without constant manual intervention.

Key Features of Northstar Automated Support

1. Automated Software Updates

Keeping your software updated is critical for performance, stability, and security. It can also automatically add new features when released by the software vendor. Northstar Automated Support:

• Ensures your systems are always running the latest versions.
• Automatically applies software patches and updates as they’re released, reducing vulnerabilities.
• Minimises disruptions by scheduling updates at times that work for your business.

2. Automatic Fixes for Common Faults

Say goodbye to delays caused by minor IT problems. Northstar Automated Support:

• Automatically detects and resolves common issues, such as printer driver errors, software glitches, or, in some cases, just running out of space!
• Reduces the need for manual troubleshooting so your team can stay focused on their work.
• Escalates more complex issues to our expert engineers on a pay-as-you-go basis if and when required. So, you always stay in control of your budget.

3. Security Monitoring to Keep Your Business Safe

Cybersecurity is a top priority for businesses of all sizes. Northstar Automated Support provides:

• Real-time monitoring of your systems to detect and address potential threats.
• Proactive alerts for suspicious activity, such as unauthorised access attempts or malware detection.
• Peace of mind that your business is protected against evolving cyber risks.

4. Proactive System Maintenance

Northstar Automated Support doesn’t just fix problems—it helps prevent them.

• Identifies potential hardware or software issues before they disrupt your operations.
• Monitors system performance to ensure everything runs smoothly.
• Extends the lifespan of your IT infrastructure by maintaining optimal health.

How Does Northstar Automated Support Benefit Your Business?

1. Save Time and Reduce Downtime

With automated updates and fixes, Northstar Automated Support minimises interruptions to your workflow, helping your team stay productive.

2. Improve Security and Compliance

By monitoring for threats and keeping your software up to date, we help your business comply with regulations like Cyber Essentials. So when pitching for a contract that requires Cyber Essentials, you don’t have to start from scratch.

3. Reduce IT Costs

Automated maintenance eliminates the need for constant manual intervention, saving time and reducing the cost of reactive IT support.

4. Focus on Your Business, Not IT

With Northstar Automated Support handling routine IT tasks, you can concentrate on what matters—growing your business.

Why Choose Northstar Automated Support?

At Northstar Services Ltd, we’ve been helping businesses like yours manage IT systems for over 25 years. With Northstar Automated Support, you gain access to:

• Low starting price: Prices start as low as £4.16 per computer per month.
• Expert Technology Management: We bring the expertise to keep your IT systems running smoothly.
• Proactive Support: Our automated systems anticipate and resolve issues before they impact your business.
• Enhanced Security: Protecting your business against cyber threats is built into everything we do.
• Scalable Solutions: Start with Northstar Automated Support and easily upgrade to more comprehensive support packages as your business grows.

Get Started with Northstar Automated Support Today

Why spend time managing IT when you could focus on running your business? Northstar Automated Support is your reliable, entry-level solution for keeping systems up-to-date, secure, and running smoothly.

Contact Northstar Services Ltd today to learn how Automated Support can simplify your IT management and keep your business on track.